At Family Anchor Care, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
We may collect personal information that you provide to us directly, such as:
- Your name, address, email, and phone number
- Information related to your care needs or the services you request
- Payment or billing information (if applicable)
- Any correspondence you send to us via email or contact forms
We may also collect limited technical data automatically, including your IP address, browser type, and pages visited, to help us improve our website experience.
Your information is used only for legitimate purposes, including:
- Providing and managing our domiciliary care services
- Responding to your inquiries or service requests
- Improving our website, services, and communication
- Meeting legal, regulatory, and compliance obligations
Sending service updates or information (only with your consent)
We implement strong technical and organizational security measures to safeguard your personal data from unauthorized access, loss, or misuse. Access to your data is strictly limited to authorized staff who require it to perform their duties.
We do not sell, rent, or trade your personal information. We may share limited information only:
With healthcare professionals or agencies involved in your care (with consent)
With legal or regulatory bodies if required by law
With trusted service providers who assist in delivering our services under strict confidentiality
Under GDPR, you have the right to:
- Access and receive a copy of your personal data
- Request correction or deletion of your information
- Object to or restrict processing of your data
- Withdraw consent at any time
To exercise any of these rights, please contact us via our official email or contact form.
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
If you have any questions or concerns about our privacy practices, please contact us at:
📧 support@familyanchord.org.uk
📍 Family Anchor Care, Hoddesdon Enterprise Centre
Pindar Road
Hoddesdon
EN11 OFJ